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Terms and Conditions & Return Policy

RETURN / REFUND POLICY

Last updated June 27, 2022

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund of the item. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, [please email customer service at [support@adeliellc.info] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging and [include your proof of purchase / the return form provided / other], and mail your return to the following address:

 

Zuny Design Adelie Home

Attn: Returns

[RMA #]

440 E Route 66

Glendora, CA 91740

USA

 

[Return shipping charges will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. / You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. / Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your [return] or [exchange]. Please allow at least [3] days from the receipt of your item to process your [return] or [exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 

Items will not qualify for return if they are not taken care of in an appropriate manner or if they are stored in an unsuitable environment. An item will not be accepted if any of the requirements are not followed:

  •  All Zuny products must be used in accordance with the purposes they were designed for, or be used as home decor only.

  • All Zuny products are not toys and are not suitable for children under 14 years of age.

  • Avoid exposure to direct heat and unventilated, humid environments.

  • All images are for illustrative purposes only; actual products may vary.

 

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note that sale items are FINAL SALE and cannot be returned.

   

QUESTIONS

If you have questions or comments about this notice, you may email us at support@adeliellc.info 

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